First Person Learning
Last updated 20 August 2026
First Person Learning is a set of courses you walk through as a place — a working day with a clock running, and questions you cannot answer without the science. Here is how to get unstuck.
Write to us
support@firstpersonlearn.com — we answer within two working days. If something has gone wrong, saying which course, which day of the campaign, and whether you were signed in makes it far quicker to find.
Almost always this is a second sign-in: a campaign belongs to the account that played it, so signing in with Google when you first used an email address produces a second, empty account. Sign out, sign back in the same way you did the first time, and it will be there.
If you played with no network, the campaign is on that device until it next reaches the server — open the app on that device while online and it will sync.
Install the app first: open the site in Safari and use Share → Add to Home Screen, or install from the App Store. Then open each course once while online. A course saves itself in full the first time it is opened, not before — the whole set is 37 MB, and downloading all of it before showing you anything is a first visit nobody waits out. A course you have never opened shows an offline card instead.
Signing in and syncing progress need a network. Playing does not.
Sign in with Google, or with an email address. There is no password to
forget on the email route — you get a code. If the sign-in page will not load,
it is usually a network filter on a school connection blocking our
authentication provider; ask for clerk.com to be allowed.
Create a class from the shelf, set it a course, and read out the join code. Pupils enter the code once and their progress in that course appears on your dashboard — which day they are on, which questions they have answered, and which lessons the class as a whole is finding hard.
You see progress only for the class you teach and only in the course it was set. Removing a pupil removes your view of them; it does not delete their campaign.
A co-op session is one campaign several people share: one countdown, one set of open questions, everybody visible in the same place. Make or join one with a session code. If a teammate appears to be standing a long way outside the world, they are through a door in an interior — use the co-op panel, which gives a bearing and a distance instead.
These are real 3D worlds and some are heavier than others. Close other tabs and apps first. The app already reduces its rendering resolution on a touch device, and the heaviest courses ask the most of an older iPad — if one course is unusable on a device where others are fine, tell us which one.
Use Delete account in the header of the course shelf. It asks you to type a confirmation, then erases your account, every saved campaign and result, your class memberships, and the app's caches on that device. It is immediate and cannot be undone. What that erases in full is listed in the privacy policy.
These courses teach real syllabus content and a wrong question is worth fixing. Tell us the course, the day, and what the question asked — a screenshot is ideal — and we will correct it.